Shipping policy

Last Updated: July 16, 2025

At Vastec, we strive to provide you with a fast and efficient shipping experience. Please read through our shipping policy to understand the options available to you and the details about shipping and delivery.

1. Shipping Locations

We currently ship to multiple regions including:  Egypt

If you do not see your country listed at checkout, please contact us at vasteceg@gmail.com for further assistance.

2. Processing Time

Once your order is placed, it will typically be processed within 1-2 business days. You will receive an email notification when your order is dispatched. Orders are processed Monday through Friday, excluding public holidays.

3. Shipping Methods and Delivery Times

We offer several shipping methods to cater to different needs:

  • Standard Shipping:

    • Delivery time: 5-7 business days

    • Cost: Calculated at checkout

  • Express Shipping:

    • Delivery time: 2-3 business days

    • Cost: Calculated at checkout

  • International Shipping:

    • Delivery time: 7-14 business days (depending on destination)

    • Cost: Calculated at checkout

Please note that delivery times are estimates and can be affected by factors like weather, customs clearance, and local courier handling.

4. Shipping Costs

Shipping costs are calculated at checkout based on the weight of your order and your shipping address.

5. Order Tracking

Once your order has been shipped, you will receive an email with tracking details. You can track your package via the provided tracking number using our courier's tracking system.

6. Customs and Duties (For International Orders)

For international shipments, customs duties, taxes, and fees may apply depending on the destination country. These charges are the responsibility of the customer and will be collected by the courier upon delivery. We are not responsible for any customs delays or additional charges.

7. Shipping Restrictions

We currently do not ship to P.O. Boxes or APO/FPO addresses. Please ensure that the shipping address provided is a valid, deliverable address.

8. Delivery Issues

If your order is delayed or lost in transit, please contact our customer service team at vasteceg@gmail.com or call 01288499496. We will work with the courier service to resolve the issue. Unfortunately, we are not responsible for delays or damages caused by the shipping carrier.

9. Address Accuracy

Please ensure that your shipping address is accurate and complete when placing an order. Vastec is not responsible for any delivery issues resulting from incorrect address information provided by the customer.